为进一步畅通入境疫情防控工作中外籍人员的信息获取渠道，解决语言沟通问题，我市开通了96020 多语咨询和翻译服务平台，面向入境外籍人士提供疫情期间防控信息咨询和即时翻译服务，目前设英语、日语、韩语、意大利语4 个语种，提供 24 小时不间断的咨询和翻译服务。

浙江省内，请拨打96020（英语请拨 1，日语请拨 2，韩语请拨 3， 意大利语请拨 4）；国外，请拨打0086-571-96020

In order to provide foreign friends in Hangzhou with more convenient access to information during the period of COVID-19 epidemic prevention, the City of Hangzhou has opened a 24-hour multilingual hotline 96020 which runs service of information consultation and instant translation in English, Japanese, Korean and Italian.

When in Zhejiang province, please dial 96020 (Please dial 1 for English, 2 for Japanese, 3 for Korean and 4 for Italian); Please dial 0086-571-96020 when you are outside of China.